Decided to try a new source for contacts and ordered from clearly. Then get an email saying it will be a week until they can ship it because its not in stock. How about you let customers know that its not in stock when you input the prescription like every other online store? Then call and get rude service. Ordered on the 12th with delivery expected on the 23rd.
Today is the 25th and they're not even showing they have shipped. Filed a paypal complaint. Ordered contacts on the 5th November and it is now the 16th and still not received them! Not impressed with the wait time. Normally haven't had a problem. I have been purchasing from this company for many years and recently was the first time they had sent the incorrect lenses Now, making a mistake this one time in all these years is absolutely forgivable, however their response to the urgency of needing the correct lens was extremely poor.
The attitude on the phone was deplorable and this continued on in the emails. I now order through a different company. I recommend you do the same. I had ordered earlier this Month. Thought I'd get myself new glasses and from Clearly as I didn't have a problem the first time I ever ordered from them. My account states Id receive my stuff estimated by the 11th of October. Did not receive it yet because they had system issues and changes were done with their systems. A heads up would have been nice, telling your customers perhaps there will be a delay but no, still waiting for them to finish my glasses, had to speak to 4 customer service people till the 4th person I spoke too actually went above what they are meant to do and is keeping me constantly updated every 2 days at least on the status of my glasses.
It's ridiculous how long I am waiting, it'll be over a month before I get my glasses. Don't promote on your site the timeframes when things will be delivered if it cant even be done in that time frame and I've read the fine print too, this will be past the 30 days you say too by the time I get my glasses. Fantastic customer service! Bought a 3 month supply of 1 day acuve moist for astigmatism, unfortunately most of the contact are hit and miss, some right measurement and some clearly you can't see on them or blurry, which is bizarre as the business name is clearly.
The rules of doing business. Number 1 deliver the goods, number 2 the other 99 don't matter. I ordered a pair of Joseph Marc frame and glasses and the price was excellent and also come with another pair free with the promotion. The service was quick and and easy to order online It take 7 days to arrived and I live the glasses. This is my second time I order through them. These do not influence our content moderation policies in any way, though ProductReview.
Clearly Contacts. Write a review. Ask a question. Your trust is our top concern. Companies can't alter or remove reviews from ProductReview. Very bad post-sale customer service Be careful if planning to claim on a health fund. Return Claim Made No. Product Quality. Best Optical Retailers See all. The Sunglass Fix.
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Bad customer service My first pair of glasses broke within a day. Return Claim Made Yes. Compare all. Sent left eye only! Backorder right for 5 weeks!!! Very happy with my purchased I got overexcited and placed an order for 1 pair.
Clearly Contacts Canada Coupons & Promo Codes
Reliable, excellent customer service and good quality sunglasses I think the test of great customer service is what happens when something goes wrong. After several bad experiences in buying eyeglasses online After several bad experiences in buying eyeglasses online, finally I found a good dealer and a brilliant service, eyeglasses!! Love Clearly. Still hasn't shipped from 'delivery' date. Great service Excellent service, order arrived in two days, I was constantly updated on the status of my order.
Do not order Do not order, have been waiting for over a month for delivery and they are now saying they have to be posted out again. Shop online with coupon codes from top retailers.
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About Clearly Contacts
Ends Restrictions apply. Click through to get started. Top Categories View All. There are 20 Clearly Contacts Canada promo codes for you to consider including 5 coupon codes, 15 sales and 1 free shipping promo code. Personal Care. Share Clearly Contacts Canada Coupons. Receive exclusive offers and coupons by registering your email. Look for promo codes for additional savings such as discounted glasses for new customers and free shipping on orders over a certain dollar amount. Read More. Overstock Coupons. Grainger Coupons. Frames Direct Coupons.
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